FAQ
Frequently Asked Questions
Can I reschedule my appointment?
Yes. If you need to reschedule your appointment, please provide as much notice as possible. We understand that plans can change and will do our best to accommodate a new appointment time.
What is your cancellation policy?
Appointments cancelled or rescheduled with less than 24 hours' notice may result in the loss of the booking fee. This policy helps ensure appointment times remain available for other clients.
Can I bring children or a guest?
To maintain a relaxing environment and ensure your safety during treatment, we kindly ask that you attend your appointment alone unless prior arrangements have been made.
What payment methods do you accept?
We accept EFTPOS, Visa, Mastercard, Apple Pay, Google Pay and cash. Payment is required on the day of your appointment unless paid online at the time of booking.
Can I combine treatments?
Yes. Many of our treatments can be safely combined during the same appointment for added convenience and enhanced results. If you're unsure which treatments work well together, we're happy to recommend the most suitable combination based on your goals.
Do you offer personalised treatment plans?
Yes. Every treatment is tailored to your individual skin, lashes or brows. Following your consultation, we'll recommend a personalised treatment plan based on your goals, concerns and desired results, ensuring each visit is customised to your unique needs.
Have Another Question?
We're here to help. If there's anything you'd like to know before booking, simply get in touch.